Shipping Policy

Thank you for choosing EcoWatt. We are committed to delivering your order quickly, securely, and transparently. Please review our complete shipping guidelines and terms below.

1. Free Standard Shipping on All Orders

We are pleased to provide 100% Free Standard Shipping on all orders—no minimum purchase required, and no hidden freight surcharges at checkout. Every package is packed securely to ensure your devices arrive safely at your doorstep.

2. Order Processing & Tracking

  • Order Dispatch: Orders are processed and dispatched from our fulfillment centers within 1 to 2 business days (Monday through Friday, excluding public holidays).
  • Tracking Notification: As soon as your order leaves our warehouse, you will automatically receive a shipping confirmation email containing your direct tracking link and unique parcel tracking number.
  • Carrier Sync Window: Please allow 24 to 48 hours after receiving your confirmation email for the carrier’s scanning network to reflect active updates on the tracking portal.

3. Order Tracking Portals

You can monitor your parcel’s journey from departure to final delivery at any time using our recommended global carrier tracking services:

Simply input the tracking number provided in your dispatch email to check live transit status and estimated delivery dates.

4. Customs, Duties & Import Taxes

All orders are dispatched on a Delivery Duty Unpaid (DDU) basis.

  • Depending on your local customs regulations and final delivery jurisdiction, your shipment may occasionally be subject to local import fees, VAT, tariffs, or administrative clearance duties upon arrival.
  • Any applicable duties, taxes, or related customs clearance fees are the sole responsibility of the recipient.
  • For specific threshold regulations and tax exemptions in your area, please consult your local customs or postal authority.

5. Damaged, Lost, or Stolen Shipments

Every EcoWatt unit undergoes strict pre-shipment quality inspection before handover to our logistics partners.

  • Carrier Transit Damage & Loss: While EcoWatt cannot accept direct financial liability for delays, transit damage, or parcels lost due to postal carrier mishandling once dispatched, our support team will actively assist you in initiating official carrier investigations or tracer claims.
  • Stolen Packages & Safe Drop: EcoWatt is not liable for packages marked “Delivered” by the courier that are subsequent victims of doorstep theft or unauthorized removal. We recommend choosing a secure delivery address or coordinating with your local courier for held-pickup if you will not be present.
  • Customer Address Accuracy: Please double-check your shipping address prior to checkout. EcoWatt is not responsible for misdeliveries, failed deliveries, or returns resulting from incomplete, incorrect, or outdated addresses entered during order placement.

6. Need Shipping Assistance?

If your tracking has stalled beyond standard transit expectations or if you need assistance filing a courier claim, reach out to our dedicated support team:

Please include your Order Number and Tracking ID in the subject line to ensure prompt service.