Refund and Returns Policy

At EcoWatt, we take pride in our products and are dedicated to providing you with reliable power-management solutions. We encourage you to review our policy below regarding returns, exchanges, refunds, and order cancellations.

1. Returns & Eligibility

Our return policy is valid for 60 days from the date your shipment is delivered. If 60 days have passed since delivery, we cannot offer a refund or exchange.

Return Criteria

To qualify for a return and refund:

  • Functional Defect / Transit Damage: Returns are primarily accepted for items verified to have manufacturing defects, hardware malfunctions, or physical damage incurred during shipping.
  • Original Packaging & Components: Returned units must include all original packaging, inserts, manuals, and accessories in an undamaged condition.
  • Proof of Purchase: You must present a valid order number, receipt, or confirmation email showing purchase directly from our official store (theecowatt.net).
  • Photo / Video Evidence: To facilitate technical review, our support team may request a brief video or photo demonstrating the reported issue before authorizing a return.

Change-of-Mind Purchases

We do not typically issue refunds for simple changes of mind once an order has shipped. Discretionary exceptions may be reviewed on a case-by-case basis under exceptional circumstances, provided the product remains completely unused, unopened in original factory packaging, and accompanied by verified proof of purchase.

Non-Returnable Items

The following categories cannot be returned:

  • Gift cards or promotional vouchers
  • Downloadable digital content or extended warranty upgrades
  • Custom or personalized orders
  • Items that have been disassembled, modified, or subject to electrical misuse

2. Return Merchandise Authorization (RMA) Process

Please do not ship items back without prior authorization. Unsolicited returns sent to fulfillment facilities cannot be identified or processed.

  1. Submit a Request: Email our customer care team at [email protected] within 60 days of delivery. Include:

    • Your full name
    • Order number
    • Description of the issue
    • Photos or video clips demonstrating any defect or damage
  2. Receive RMA & Return Address: Once approved, our team will provide a unique Return Merchandise Authorization (RMA) number and the designated return warehouse address.
  3. Dispatch Package: Pack the unit securely in its original packaging and dispatch it using a tracked shipping service.

3. Order Cancellations

We process and dispatch orders rapidly to ensure the fastest delivery possible.

  • 60-Minute Cancellation Window: Cancellations are accepted strictly within 60 minutes of order placement for regular-priced items.
  • How to Cancel: If you need to cancel within this window, contact us immediately at [email protected] with the subject line URGENT: Order Cancellation – [Your Order Number].
  • Post-Fulfillment: Once an order enters our warehouse sorting and fulfillment system after the 60-minute window, it cannot be intercepted or canceled and must follow our standard return process upon arrival.

4. Refunds & Processing

  • Inspection: Once your return is received at our facility, our quality assurance team will inspect the item within 3 to 5 business days to confirm eligibility. We will notify you via email regarding the approval or status of your refund.
  • Payment Credit: Upon approval, your refund will be processed immediately. A credit will automatically be applied to your original payment method (credit card, debit card, or digital gateway) within 5 to 10 business days, depending on your financial institution’s processing cycles.

Late or Missing Refunds

If your refund has been confirmed by our team but has not appeared in your account after 10 business days:

  1. Double-check your bank or credit card transaction history for the processing dates.
  2. Contact your card issuer or bank—there is often internal holding time before credits reflect on balances.
  3. If you have verified both and still do not see the credit, contact us at [email protected] with your RMA reference number.

5. Replacements & Exchanges

We replace units free of charge if they arrive defective, functionally impaired, or damaged in transit. If you need a direct replacement for an identical item, email [email protected] with your order details and supporting documentation. Once verified, we will dispatch a replacement unit promptly.

6. Return Shipping & Guidelines

  • Shipping Responsibility: Customers are responsible for paying all return shipping costs. Outbound and return shipping fees are non-refundable. If a refund is approved, the original shipping costs incurred during delivery will be deducted from your final credit amount.
  • Trackable Shipping Recommendation: We strongly recommend using a reputable postal or courier service that provides end-to-end tracking (and shipping insurance for orders exceeding $10). EcoWatt is not liable for return shipments lost, damaged, or delayed in transit by third-party carriers.
  • Final Settlement: All refunds and exchanges are finalized only after physical receipt and inspection confirmation at our authorized returns facility.